EXCHANGE POLICY — Antonio Marcos – Advanced Plastic Surgery
If you are not satisfied with the product or regret the purchase, you can request an exchange or return within 7 days from the date of receipt of the order at your address.
If you wish to make an exchange, the product must be in perfect condition and without signs of use, that is, in the same conditions as when you received it. In addition, it is essential that the item is in its original packaging.
Send an email to drantonio.cirurgiaplastica@gmail.com, informing your full name, order number and reason for exchange. We will contact you with the necessary information to make the exchange.
If you regret your purchase, you can also return your order within 7 days from the date you receive the order at your address.
Send an email to drantonio.cirurgiaplastica@gmail.com, informing your full name and order number. You will receive the refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counting from the date of receipt of the order at your address.
Send an email to drantonio.cirurgiaplastica@gmail.com, providing your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
In accordance with Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your exchange or return request and you must post the merchandise at a post office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that will preserve the items during transport.
If you are not satisfied with the product or regret the purchase, you can request a return within 7 days from the date of receipt of the order at your address.
Send an email to drantonio.cirurgiaplastica@gmail.com, informing your full name and order number. You will receive the refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counting from the date of receipt of the order at your address.
Send an email to drantonio.cirurgiaplastica@gmail.com, providing your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
In accordance with Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your return request and you will need to post the item at a post office. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that will protect the items during transport.
Address for returning products:
ZIP Code 17014-340
Address: 17014-340, ...
If you have any questions about our refund and return policy, please contact us by email at drantonio.cirurgiaplastica@gmail.com.
Developed by
